Q.Why was Office 365 chosen?
A. Office 365 was chosen because Microsoft products are common to many of the courses offered at the college and the majority of businesses use Microsoft products. Chances are good that you will be using Microsoft Office products when you graduate and start working. Office 365 also supports a variety of mobile applications.
Q. Why is it called “DC Mail”?
A. The project team wanted to give the email a unique branding for the College. DC Mail was chosen because it complements some of the other systems (such as DC Connect) and it short and concise.
Q. Which students will get a DC Mail email address?
A. All active students will be provisioned a DC Mail email account.
Q.What features are included in DC Mail?
A. Email, Calendar, and a copy of Office 365 applications(Word, Excel, and Powerpoint).
Q.Will my current MyCampus email contents be migrated to DC Mail?
No, there will be no migration of your mail in MyCampus to your new DC Mail. You will be given ample time to manually forward any email you want to keep to your DC Mail account.
Q.What will happen to faculty email addresses in MyCampus after DC Mail is implemented?
A.Faculty MyCampus email addresses will not be impacted. The future direction of these addresses will be addressed as part of a separate project to shut down MyCampus email.
Q.How much email space is included in DC Mail?
A. You will have a maximum of 25 GB of storage.
.Can I choose to keep my MyCampus email account instead of going to DC Mail?
A. No, MyCampus email will be decommissioned sometime after the implementation of DC Mail. The decommission date will be communicated to faculty and students. DC Mail will be Durham College’s official email for student communications.
Q.What is the format of my new DC Mail address?
Q.What happens to my DC Mail address when I graduate?
A. Nothing will happen. You can continue to use your DC Mail address for as long as the College is using Office 365.
Q.How do I login to DC Mail.
A. You can log in in several ways. There will be a link in My Campus to go to DC Mail. You can also enter www.dcmail.ca in your web browser. At the log in page, enter your network ID (banner ID) and network password and hit the “enter” key or the “sign in” button.
Q.What are the size limitations in DC Mail?
Q. Will faculty also be migrated to DC Mail?
A. No, only students will be in DC Mail. Faculty will continue to use their faculty outlook email accounts.
Q.How do I reset my password?
Q.What operating systems and web browsers does DC Mail work with?
Q.What Mobile Phones will be supported with DC Mail?
Q.What if I have questions or problems with setting up my mobile email application?
A.There will be information related to configuring mobile applications on the IT Service Desk portal, under “Email”, “DC Mail”. Look for the DC Mail FAQ at this location and you will find the information required to configure your device. Please note that the IT Service Desk does not support students with setting up mobile devices. Please consult the FAQ or research via the internet for further support.
Q.How do I report DC Mail problems?
A. The IT Service Desk will be your first point of contact for any problems with DC Mail. . Please note that the IT Service Desk does not support students with setting up mobile devices. Please consult the IT Service Desk Portal or research via the internet for further support.
Q.In DC Connect, my outgoing email was being sent to my MyCampus email. What happens after DC Mail is implemented?
A.The outgoing email in DC Connect will be routed to DC Mail instead of MyCampus email as of November 5th 2012. After DC Mail is implemented, you will logon to DC Mail to check for email sent by your professors or other students in your classes.
Q.How do I know that DC Mail is secure?
Q. What is the Cloud?
A. The cloud is a friendly way of describing web-based computing services. Information storage, computation, and software are located and managed remotely on servers. Because this infrastructure is located online, you can access it virtually anywhere from a desktop, laptop, or mobile phone.
Q.Who owns the student data in DC Mail (Microsoft or Durham College)?
A.Durham College owns all student data and Microsoft owns the email service.
Q.Will I see any advertising on DC Mail?
A.No, you will not see any advertising on DC Mail. Microsoft doesn’t use their email service for advertising or the “mining” of student data to sell to other companies for advertising purposes.
Q.Are there any College policies related to student email usage?
OneDrive For Business - FAQs
Q. Will students still access the H: drive?
A. Yes, for the foreseeable future students will have both Microsoft OneDrive and the H drive.
Q. How much space is available with Microsoft OneDrive?
A. It will be at least one TB with the possibility that the size will be increased as it is implemented.
Q. Where do I go to get assistance in logging in?
A. The IT ServiceDesk will be able to assist you with technical issues. Contact them by email or call 905.721.3333.
Q. Is this only for students?
A. Yes this is exclusively for those DC students who have a DC Mail address.
Q. What happens to students’ information on the Microsoft OneDrive after graduation?
A. Students should copy their own information from their Microsoft OneDrive after graduation. DC cannot guarantee that the storage service will remain
available after graduation.