We’ll be posting various help files here to assist you with some of the more common challenges you might encounter in DC Connect.
DC Connect Data Storage Location
The storage location for DC Connect data, and the ePortfolio tool, is in a secure datacentre in Canada.
All DC Connect user IDs and passwords are not stored in the DC Connect application. They are stored in the Durham College datacentre in Oshawa.
Data Processing Outside of Canada
There are some features associated with DC Connect that use datacentres outside of Canada. These features are not considered to be part of the DC Connect core application. The features, or non-core applications, that use international datacentres for processing include:
- Pulse, Binder, Assignment Grader, and
- Video files for Video Note.
These features use Amazon Web Services (AWS) or MS Azure services to process and present data. These third party venders operate their data processing centres in the United States.
- For these four features, the data that is stored in the Canadian DC Connect datacentre are transformed in the AWS datacentre so they can be displayed on the Pulse, Binder, and Assignment Grader apps, or Video Note.
All data transmissions between datacentres, and with personal computers, are over the internet using encrypted data transmissions.
If you have any questions about DC Connect data storage, please contact the Service Desk at email@example.com or 905-721-3333 Option 1.